At Amazing Journey, we strive to provide the best travel experiences for our customers. We understand that sometimes plans change, and we want to ensure that our refund process is transparent and straightforward. This Refund Policy explains the circumstances under which you can request a refund for the services we provide.By booking with us, you agree to the terms and conditions of this Refund Policy.
Eligibility for Refunds
Refund eligibility depends on the type of service you booked, the timing of your cancellation, and any applicable service provider policies (e.g., airlines, hotels, etc.).
a. Tour Package Cancellations
- Full Refund: If you cancel your tour booking 30 days or more before the departure date, you will be eligible for a full refund of the tour package price, minus any non-refundable charges (e.g., booking fees, permits, or early-bird discounts that may apply).
- Partial Refund: Cancellations made between 15 and 30 days before the departure date are eligible for a 50% refund of the total price.
- No Refund: Cancellations made less than 15 days before the departure date are non-refundable, unless there are extenuating circumstances (e.g., medical emergencies or government restrictions) as outlined below.
b. Hotel Bookings
Refunds for hotel bookings are subject to the policies of the specific hotel or accommodation provider.
- Non-refundable Rate: Some hotel bookings may be non-refundable or may have limited cancellation periods (e.g., 48 hours prior to check-in).
- Refundable Rate: If you book a refundable rate and cancel before the cancellation window, you will receive a full refund minus any administrative fees.
c. Car Rental Bookings
Car rental bookings are subject to the policies of the rental agency.
- Non-refundable Booking: If the booking is prepaid and non-refundable, no refund will be issued.
- Refundable Booking: If you cancel at least 48 hours before the pickup date, you will receive a full refund minus any processing fees.